The healthcare industry is typically slow to adopt new solutions, and the revenue cycle is no exception. Manual, paper-based, and outdated processes are common, particularly with prior authorization. Yet there are several trends taking shape this year that will redefine and improve the prior authorization process, alleviating frustration and administrative burden, improving care and the patient experience, and driving revenue for hospitals, health systems, and providers.
While healthcare itself is often in flux, with changing payer rules and patient volumes, healthcare as an industry is typically slower to adopt new solutions. And the revenue cycle is no exception.
Most revenue cycle processes are paper-based and manual, require multiple touchpoints with payers and patients, and are rife with challenges, waste, and high costs.
Prior authorization, in particular, is an area of the healthcare revenue cycle that continues to be plagued by time-consuming tasks, inefficiencies, and technology gaps. Making matters worse, prior auth is prone to frequent change — from figuring out what forms to use for an auth to how to submit an auth to a specific payer and so on.
In recent years, the healthcare industry has made some inroads to improve prior authorization in the way of legislative reforms, new solutions, and innovative technology. But a general lack of standardization around prior auth makes it difficult to streamline.
Prior authorization has been a significant challenge for hospitals, health systems, and their patients. But it’s also an area of the revenue cycle that has significant potential for improvement via new technology.
~ Amy Raymond, VP of Revenue Cycle Operations at AKASA.
While prior authorization is experiencing growth and change, there are several emerging themes. Learn the ins and outs of the following seven trends, and set yourself up for a smoother prior auth process in 2023 and beyond.
More than 550 health finance leaders ranked prior authorization as the second most time-consuming task in the revenue cycle.
A report by Medical Economics also found that among the top challenges facing physicians, prior authorization came in at #3.
And the number of prior authorizations shows no signs of slowing down.
In 2021, 84% of physicians said the number of prescription medications and medical services that require prior authorization increased during the last five years.
Another recent poll from the Medical Group Management Association (MGMA) shows much of the same, with 79% of respondents reporting prior authorization requirements increased over the past year.
Payer rules are constantly changing, with some changing multiple times throughout the year. This makes it a challenge to determine whether prior auth is required or not.
Some payer portals provide prior auth information with a CPT code, but others don’t provide it until a patient’s benefits are verified. This inconsistency forces RCM staff to spend precious time digging for requirements, which vary by payer — and, again, change frequently.
When it comes to having the right technology in place to determine prior authorization requirements, a significant amount of providers also lack solutions.
A 2020 survey found that 62% of providers report they don’t have the technology to evaluate whether prior authorization is required without initiating a request.
Surprisingly, that same survey found only 45% of vendors offer the technology required to evaluate prior auth requirements without first initiating a request.
Prior authorizations often require multiple touchpoints, making them a common source of delays or downright denial for patient care.
In fact, a survey of physicians by the American Medical Association (AMA) found:
With prior auth volumes increasing, this RCM process as a whole stands to become an even more significant impediment to timely patient care if the right solutions aren’t soon put into place.
Prior authorization denials are often the result of incomplete or inaccurate information and codes. Incomplete information and codes can have multiple causes, from inefficiencies between the clinical team and the patient access team to improper use of EHR portals to failure to comply with changing payer rules.
Denials can also occur when requests aren’t straightforward, such as if a procedure or service is added at the last minute, resulting in a retro authorization.
Retro authorizations aren’t 100% avoidable, but some automation is capable of predicting which supplemental codes your staff should include when submitting an initial auth request, which can reduce retro auths.
For example, Authorization Management, from AKASA, is capable of learning which supplemental codes are commonly included with the reason for the initial auth. This allows the automation to include these supplemental codes during the initial auth and reduce the chances of a retro auth.
Payer complexity and ever-changing rules for prior authorization create a significant amount of work and frustration for providers.
According to AKASA research, submitting and checking the status of a prior authorization request takes 12 minutes and 7 seconds.
As prior auth volumes increase, this burden will continue to grow in 2023 and beyond. Most healthcare systems are facing staffing challenges, making it especially important for RCM leaders to develop a plan to streamline prior auth.
We gave the health plans a few years. We worked with them. We even came up with a consensus document on some things we thought we could agree to try to fix this problem. But unfortunately, the health plans didn’t act on those promises, and we see patients really still suffering from the results of this prior authorization problem, so that’s why we’re looking to legislatures and others to solve it.
~ Jack Resneck Jr., MD, President of the AMA
While prior auth requirements are ever-complex, and the number of auth requests is on the rise, not all prior auth changes are negative.
Some states and organizations (like AMA) have made legislative efforts in recent years in an attempt to reduce the burden of prior auth:
As a manual administrative process, prior authorization is one of the RCM functions best suited for automation.
A recent report by McKinsey suggests that AI-enabled automation for prior authorization can handle 50 to 75% of manual tasks, boost efficiency, reduce costs, and alleviate physicians, RCM specialists, and payer staff. This allows for more focus on complex cases, care delivery, and improved coordination between physicians, RCM staff, and payers.
Years ago, prior auth automation was little more than a pipe dream. As luck would have it, modern technology has made it possible to provide holistic prior auth automation.
Healthcare is an industry constantly in flux, making it impossible to know what the coming years will hold. Yet one thing’s for sure:
Automation will continue to be increasingly important in streamlining the healthcare revenue cycle.
Automation’s role in prior auth will see an especially large boost in importance, as prior auth eats more and more valuable staff time. It’s nearly impossible to fully staff for RCM in this climate, and something has to change.
AKASA Authorization Management is that change.
Authorization Management uses AI and machine learning (ML), with support from a team of in-house RCM experts, to deliver holistic prior auth automation.
Our AI continuously learns from the responses and results of submitted prior authorizations, flagging our RCM experts to handle edge cases and train the automation on new complexities, ensuring tasks get done.
Authorization Management works alongside your existing workflows and applications to optimize your revenue cycle with no disruption to your current workflows. And your staff has no training or new tools to learn.
Authorization Management is a holistic solution capable of fully automating prior authorization for all providers — from physician groups to multi-billion dollar health systems.
Our suite of products includes:
Our Authorization Management solution reduces the burden and frees staff from tedious prior authorization tasks to focus on patient-facing activities, resolves more prior authorization requests, ensures reimbursement, and improves care and the patient experience.
Watch a video of AKASA Authorization Management in action and see for yourself how it can improve your prior authorization process and future-proof your RCM efforts for years to come.
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