Cerner, a global healthcare technology company, is collaborating with AKASA, the leading developer of AI for healthcare operations, to power automation within the revenue cycle for providers. The collaboration offers Cerner customers access to AKASA’s AI-based Unified Automation® platform that is purpose-built for healthcare.

“We are honored to work with Cerner to bring leading-edge AI and machine learning to health systems across the country,” said Malinka Walaliyadde, CEO and co-founder of AKASA. “As health system leaders are faced with unprecedented staffing challenges, AI and automation are quickly becoming the only options to continue delivering a first-class experience for their patients. Existing automation solutions often fall short because they lack efficiency, accuracy, transparency, and scalability. AKASA’s AI and expert-in-the-loop approach is designed to expand the capabilities of automation to take on far more complex work and optimize operations to holistically improve the healthcare experience for all. Unified Automation can help prevent employee burnout and enable health systems to serve as advocates for patients from scheduling through bill delivery.”

“We’re excited to team up with AKASA to accelerate the adoption of advanced automation within the revenue cycle,” said Steven Colucci, vice president, revenue cycle at Cerner. “Through our work together, our goal is to enable providers to more easily access and benefit from advanced AI-powered revenue cycle workflow automation.” 

 

AKASA Brings Value at Every Stage of the Revenue Cycle

As a preferred automation platform, Cerner’s customers will have access to AKASA’s technology to automate tasks across the revenue cycle, including:

  • Eligibility checks: Thoroughly check eligibility using information from insurance cards and determine correct COB and plan codes
  • Authorization initiation and status checks: Identify authorization requirements, initiate requests, check statuses, and notify payers of in-patient admissions
  • Eligibility denials: Rectify eligibility-related denials and automatically re-submit the corrected claim​
  • Claim status: Obtain up-to-date status information for outstanding claims
  • Claim edits: Facilitate the correction of claims to support submissions to clearinghouse and payers

The revenue cycle is often the unseen engine that keeps a health system operating. When the revenue cycle works well, patients are more likely to get the full benefits of the insurance coverage for which they are eligible and get an accurate medical bill the first time, every time. This helps protect patients from surprise medical bills and allows health system staff to spend more time improving the patient financial experience while also improving their organization’s bottom line.

The right automation strategy should elevate and empower overburdened health system staff across the organization, so people can tackle the most cognitively complex activities, while ensuring resources are utilized for the greatest impact. The Cerner and AKASA collaborative effort aims to do just that.

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