No More Business as Usual: How Generative AI Is Real and Already Paying Off in RCM Guide
HIM insights from Cleveland Clinic and AKASA, distilled from a popular panel at HFMA Annual and the encore webinar
At HFMA’s Annual Conference, one of the most talked-about sessions featured Cleveland Clinic and AKASA unpacking how generative AI (GenAI) is already transforming the revenue cycle. Now, by popular demand, those insights have been turned into a practical guide for healthcare executives.
This playbook shares how Cleveland Clinic achieved measurable results — including a 40% improvement in coding accuracy — and offers actionable steps for other health systems looking to follow their lead.
In this guide, you’ll discover:
- Why GenAI has moved from hype to real-world results in RCM
- How to identify high-impact, measurable use cases
- Proven strategies for staff engagement and adoption
- What to look for in a GenAI partner
- How to scale confidently using a crawl–walk–run model
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Bob Gross Executive Director, Financial Decision Support and Analysis Cleveland Clinic
Nick Judd, Senior Director, RCM and HIM Cleveland Clinic
Benjamin Beadle-Ryby SVP and Co-founder AKASA