Guide
No More Business as Usual: How Generative AI Is Real and Already Paying Off in RCM Guide
HIM insights from Cleveland Clinic and AKASA, distilled from a popular panel at HFMA Annual and the encore webinar
At HFMA’s Annual Conference, one of the most talked-about sessions featured Cleveland Clinic and AKASA unpacking how generative AI (GenAI) is already transforming the revenue cycle. Now, by popular demand, those insights have been turned into a practical guide for healthcare executives.
This playbook shares how Cleveland Clinic achieved measurable results — including a 40% improvement in coding accuracy — and offers actionable steps for other health systems looking to follow their lead.
In this guide, you’ll discover:
Why GenAI has moved from hype to real-world results in RCM
How to identify high-impact, measurable use cases
Proven strategies for staff engagement and adoption
What to look for in a GenAI partner
How to scale confidently using a crawl–walk–run model
Want to know what’s next for GenAI in healthcare? Fill out the form to start reading this guide from industry experts.

