Patient access challenges


Evolving processes

As payer systems and requirements — from eligibility to authorization — become more complex, your teams face increased pressure to adhere to them.


Staff burnout

Patient access teams often experience high turnover due to the intensity of the work involved and the emotional nature of the role.


Rising expectations 

Patients want the same modern experiences they get from other industries. But healthcare organizations aren't always equipped for such transformation.


Denials trending upward

The average denials rate is up 23% in the last few years, largely due to upstream challenges, and up to 65% of rejected claims are never resubmitted.


Automation built for reliability, resiliency, and accuracy

AKASA offers holistic solutions for automating and monitoring various steps of the financial clearance process. Harnessing advanced AI and our team of revenue cycle experts, we help you engage patients and payers to improve the overall experience and ensure appropriate reimbursement. From confirming eligibility to managing authorizations, we offer products to solve for your unique and specific front-end workflows.

Comprehensive solutions for complex workflows

The future of patient access

Use products purpose-built for the front-end. We can collaborate to automate your workflows, helping you drive efficiency, prevent downstream denials, and free staff to focus on patients.







Patient access products

Auth Determination & Initiation

Resolve more prior authorizations and enable timely patient care by ensuring auth requests are thorough and accurate.

Auth Status Check

Improve prior authorization turnaround time by getting well-timed auth statuses to drive follow-up workflows.

Trust and security

Keeping your data safe

We understand your concern and caution about sharing sensitive data. Our HIPAA-compliant security infrastructure is built on a foundation of the highest industry standards. AKASA is HITRUST CSF, SOC 2, NIST-800-53, and CIS certified.


Payer changes around preauthorization requirements and increased demand to schedule diagnostic procedures as soon as possible is driving significant volumes for financial clearance. Hiring to handle these volumes can be challenging and isn't always the most strategic solution. Machine-learning-based technologies such as AKASA have been critical to ensuring our teams can provide rapid turnaround for verifying eligibility and securing an authorization.

Cynde McCall   Director of Patient Access and Health Information, Methodist Health System

Explore other solutions

Learn more

Business office

Make your back office more efficient with our automation solutions that help healthcare providers reconcile claims and accelerate payment.

Flexible automation for unique patient access workflows.