How Unified Automation works

It uses the same machine learning approaches that make self-driving cars possible to automate healthcare operations. This approach expands the capabilities of automation to take on more complex work at scale. It helps you reduce operating costs and improve yield, while allowing you to focus your time on delivering better patient experiences.

The Unified Automation process


Proprietary Software Observes


AI Performs


Revenue Cycle Expertise Ensures

The benefits of Unified Automation

  • Operates remotely and on top of existing billing and EHR systems
  • Eliminates the need for consultants, in-person implementations, multiple vendors, or new staff to manage processes
  • Allows value to be delivered faster and on a constant basis, with almost no maintenance

Number of claims and remittances Unified Automation has been trained on



Our proprietary Worklogger™ tool has captured the expansiveness of our client workflows. We then combine its information with your historical claims data. By using both foundational data sources, we have developed and will deploy best practices for optimizing new client automation workflows.


We have used our Worklogger tool to accurately observe how our revenue cycle customers complete tasks. It has remotely shadowed teams without interrupting workflows, disrupting productivity, or requiring in-person maintenance. Our team of revenue cycle experts reviewed videos and labeled action, outcome, and notation data that is then used to inform our ML-based automation build.

Combining our data from Worklogger with your historical claims data (plus our own internal RCM expertise), feeds our automation and creates process maps. We then use that comprehensive knowledge to deploy best practices for optimizing new client workflows, eliminating scenarios where others have failed.



Artificial intelligence (AI) then performs those workflows autonomously and efficiently. It continuously learns, taking on more complex tasks, as it’s driven by the latest in advanced machine learning from our team of top Silicon Valley engineers. Unified Automation sits upstream in your work queue, assigns itself applicable tasks, and completes them — without any disruption to your staff. It then automatically optimizes processes, so there’s no need to map workflows before putting the platform to work. 


Robotic process automation (RPA) is a traditional form of automation used for completing linear tasks. Unified Automation expands what’s possible with simple RPA by layering on advanced AI, machine learning, and an expert-in-the-loop. Unified Automation figures out how to function in your workflows and systems to perform tasks autonomously. When the technology runs into a unique situation, it’s triaged to one of our revenue cycle experts. They complete the task and teach the AI what to do the next time something similar occurs. Unified Automation continuously learns from these actions, getting more confident and faster over time.


Unified Automation works on a batch of accounts simultaneously, quickly clearing your backlog. This can be more efficient than a person who needs to tackle tasks one at a time. If the AI has to wait for a response, it moves on to another task and comes back. As the technology navigates your tasks, it actively looks for ways to make processes and workflows more efficient, identifying opportunities to fix errors and preventing unnecessary rework. The result: work can be done faster and better.


Unified Automation sits upstream in your queues, where it assigns itself appropriate tasks and works them. Your staff never interacts with these tasks, so it doesn’t disrupt their productivity.



The system automatically flags our team of revenue cycle experts to handle exceptions and outliers, training the AI in real-time as they work. This is the expert-in-the-loop part. With continuous learning built in, the Unified Automation platform gets smarter and more efficient over time and the work always gets done. Say goodbye to exception queues and hello to peace of mind.


As automation and AI grow in capability, the human-in-the-loop approach is becoming more important. At AKASA, we utilize experts-in-the-loop, a dedicated team of internal healthcare revenue cycle experts. Our revenue cycle operations team has an average of 10 years of experience in this industry. As former directors of revenue cycle, patient access, coders, HIM managers, and EHR integration and implementation specialists, they have a deep background across all areas of the revenue cycle. 


Unified Automation is always getting smarter, allowing it to work more efficiently and on more complex tasks. When the technology encounters an outlier or edge case, an expert-in-the-loop steps in and solves the problem. Our automation learns from this experience and knows what to do the next time it encounters the situation. The work always gets done.


Our automation works your queues around the clock, avoiding portal downtimes. If there’s an update to the technology or any human input needed, it’s handled by our team — not yours. This allows your department to make progress toward other important tasks. Plus, it alleviates stressors about workforce challenges and turnover. Unified Automation is always running, with almost no maintenance needed.

We have been impressed with the AKASA team’s expertise in revenue cycle operations. They were able to deploy Unified Automation quickly, and we’ve seen the system adjust to process changes in real-time.

Jeff Francis   Vice President and CFO, Methodist Health System

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Take on more complex work at scale with Unified Automation.