It uses the same machine learning approaches that make self-driving cars possible to automate healthcare operations. This approach expands the capabilities of automation to take on more complex work at scale. It helps you reduce operating costs and improve yield, while allowing you to focus your time on delivering better patient experiences.
The Unified Automation process
Proprietary Software Observes
Revenue Cycle Expertise Ensures
The benefits of Unified Automation
Operates remotely and on top of existing billing and EHR systems
Eliminates the need for consultants, in-person implementations, multiple vendors, or new staff to manage processes
Allows value to be delivered faster and on a constant basis, with almost no maintenance
Number of claims and remittances Unified Automation has been trained on
Our Worklogger™ tool remotely observes how your team completes tasks. Then our team labels that data and feeds it into our automation to provide a view of current workflows and processes. The end result is visibility into your staff’s performance, foundational data on your workflows to power our automation, and accurate time-per-task data on processes that you can use to set realistic expectations.
With the Worklogger tool, we can shadow your team remotely without interrupting workflows, disrupting productivity, or requiring in-person maintenance. It accurately captures any manual work your staff performs in EHR and billing systems. Then, our revenue cycle experts label the complex data and feed it into our automation, speeding up the implementation process and allowing the technology to understand how your team and systems work.
We receive accurate time-per-task data for the tasks your team completes from the Worklogger tool, allowing us to recommend automation where it makes the most impact. As a bonus, this gives you unique benchmarks on staff productivity: the time it takes to perform payer-specific claim edits, prior authorization, appeal submissions, and more. This detailed insight is often difficult for healthcare leaders to acquire but can help you make more strategic and informed decisions.
Artificial intelligence (AI) then performs those workflows autonomously and efficiently. It continuously learns, taking on more complex tasks, as it’s driven by the latest in advanced machine learning from our team of top Silicon Valley engineers. Unified Automation sits upstream in your work queue, assigns itself applicable tasks, and completes them — without any disruption to your staff. It then automatically optimizes processes, so there’s no need to map workflows before putting the platform to work.
Takes on tasks proactively
Robotic process automation (RPA) is a traditional form of automation used for completing linear tasks. Unified Automation expands what’s possible with simple RPA by layering on advanced AI, machine learning, and an expert-in-the-loop. Unified Automation figures out how to function in your workflows and systems to perform tasks autonomously. When the technology runs into a unique situation, it’s triaged to one of our revenue cycle experts. They complete the task and teach the AI what to do the next time something similar occurs. Unified Automation continuously learns from these actions, getting more confident and faster over time.
Unified Automation works on a batch of accounts simultaneously, quickly clearing your backlog. This can be more efficient than a person who needs to tackle tasks one at a time. If the AI has to wait for a response, it moves on to another task and comes back. As the technology navigates your tasks, it actively looks for ways to make processes and workflows more efficient, identifying opportunities to fix errors and preventing unnecessary rework. The result: work can be done faster and better.
Unified Automation sits upstream in your queues, where it assigns itself appropriate tasks and works them. Your staff never interacts with these tasks, so it doesn’t disrupt their productivity.
The system automatically flags our team of revenue cycle experts to handle exceptions and outliers, training the AI in real-time as they work. This is the expert-in-the-loop part. With continuous learning built in, the Unified Automation platform gets smarter and more efficient over time and the work always gets done. Say goodbye to exception queues and hello to peace of mind.
Prevents exception queues
As automation and AI grow in capability, the human-in-the-loop approach is becoming more important. At AKASA, we utilize experts-in-the-loop, a dedicated team of internal healthcare revenue cycle experts. Our revenue cycle operations team has an average of 10 years of experience in this industry. As former directors of revenue cycle, patient access, coders, HIM managers, and EHR integration and implementation specialists, they have a deep background across all areas of the revenue cycle.
Unified Automation is always getting smarter, allowing it to work more efficiently and on more complex tasks. When the technology encounters an outlier or edge case, an expert-in-the-loop steps in and solves the problem. Our automation learns from this experience and knows what to do the next time it encounters the situation. The work always gets done.
Our automation works your queues around the clock, avoiding portal downtimes. If there’s an update to the technology or any human input needed, it’s handled by our team — not yours. This allows your department to make progress toward other important tasks. Plus, it alleviates stressors about workforce challenges and turnover. Unified Automation is always running, with almost no maintenance needed.
We have been impressed with the AKASA team’s expertise in revenue cycle operations. They were able to deploy Unified Automation quickly, and we’ve seen the system adjust to process changes in real-time.
Jeff Francis — Vice President and CFO, Methodist Health System
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