As automation and AI grow in capability, the human-in-the-loop approach is becoming more important. At AKASA, we utilize experts-in-the-loop, a dedicated team of internal healthcare revenue cycle experts. Our revenue cycle operations team has an average of 10 years of experience in this industry. As former directors of revenue cycle, patient access, coders, HIM managers, and EHR integration and implementation specialists, they have a deep background across all areas of the revenue cycle.
Unified Automation is always getting smarter, allowing it to work more efficiently and on more complex tasks. When the technology encounters an outlier or edge case, an expert-in-the-loop steps in and solves the problem. Our automation learns from this experience and knows what to do the next time it encounters the situation. The work always gets done.
Our automation works your queues around the clock, avoiding portal downtimes. If there’s an update to the technology or any human input needed, it’s handled by our team — not yours. This allows your department to make progress toward other important tasks. Plus, it alleviates stressors about workforce challenges and turnover. Unified Automation is always running, with almost no maintenance needed.